The John A. Marshall Company Advantage

Mission Statement

The John A. Marshall Company is committed to providing our clients with the finest total service of any office furnishings dealership in the United States. We have committed our resources and investments to those things that benefit our customers the most: quality service at a high value. As a result of our mission, the John A. Marshall Company has been consistently recognized as one of Herman Miller’s Top 10 performing dealerships .

Company Profile

The John A. Marshall Company is a family owned and operated business with a proud history as the oldest and largest office furnishings dealership serving the Kansas City and Wichita markets. What began as a family tradition in 1923 continues stronger than ever today with the third generation of the Marshall family leading the company into the 21st century.

Our Approach

Our focus is on providing first class workplaces that are tailored specifically to each client’s culture with products and services that are designed to enhance employee performance. A solution based design approach is utilized to ensure that we develop solutions to your exact workplace needs. We have set up our structure with a single point of accountability so that you have one person to call for all your requirements. All critical capabilities such as installation, service and warehousing are provided with our in house employees and owned facility to ensure that we are able to deliver on our commitments. The John A. Marshall Company has built its business and reputation on long-term business relationships. We are committed to being a business partner that you can count on and trust.

Corporate Capabilities

• Asset and inventory management
• Consistency of ownership and management
• Delivery and installation with our in-house crews
• Design and specification support
• DIRTT architectural wall solutions
• Flooring solutions – carpeting, vinyl & raised floors
• Furniture maintenance
• Office furniture from 200 quality sources including Herman Miller
• Order and project management – local and nationally
• Relocation and churn management
• Stable workforce of highly experienced, long term employees
• Warehouse with 100,000 square feet of manned storage space

Design Support

Clear and accurate drawings and specifications are the key to any successful project. The John A. Marshall Company has the talent, knowledge and technology to make it happen. Using state-of-the-art CAD software systems, we deliver workstation layouts and installation drawings to scale. The CAD specifications are then converted into factory orders that allow the manufacturer to ship products that are in line with your project schedules.

Order Management

Furniture is often considered among the most complicated commodity to specify and order. Many times, resulting in numerous transactions, multiple purchase orders and invoices. We can help you simplify your purchasing processes, reduce your transaction costs, improve your accuracy, and shorten your order cycles with our technology tools.

Project Management

The John A. Marshall Company offers a full range of project management services from planning, organizing, directing, and controlling of resources. For maximum timeliness and effectiveness, we utilize a single point of contact business model for communication and action items. This type of structure allows us to provide efficiency and accountability throughout the project management process. Working closely with your building contractors and architects allows us to implement a project on schedule with all the resources necessary for timely and successful completion.

Delivery and Installation

The John A. Marshall Company understands how critical a precise delivery and installation process is to a successful project. We manage the entire delivery and installation process every step of the way so that you have the peace of mind that things are done as expected. We coordinate all the key activities with the construction manager and trades. These services are provided with our in-house crews so that your management can be comfortable that we can meet or exceed all our commitments.

Delivery is professionally conducted with our project leads with all necessary permits acquired. We verify the product order against the delivery ticket to ensure accuracy. We also provide cleaning, repairing, or replacing of damaged product as part of our service responsibility.

Once the product is installed, we check it carefully to make sure it’s level and aligned, with all components working properly. We train your people on how to use or install the product, follow up to assure you’re satisfied, and make any necessary adjustment to your satisfaction. From start to finish, our delivery and installation services are a quality operation that you can count on.

Certified Dealer Network

The John A. Marshall Company is a charter member of a national network of annually certified Herman Miller dealerships. All of our members are committed to providing quality service wherever your company may need us. We serve as the central point of contact responsible for coordinating all the details required to execute a flawless installation. The local installing network dealership is just as committed to a successful project as the John A. Marshall Company. Together with Herman Miller, we have established joint expectations for quality service so that you can receive the highest quality service wherever you set up facilities nationally. We communicate utilizing the latest technology tools.

Asset and Inventory Management

You have a significant investment in your assets and inventory. Your product needs protection and management when it is stored. The John A. Marshall Company provides turnkey warehousing, receiving and inspection services. We provide short-term product storage for pending installations and long-term storage of excess inventory. We can help you better utilize your assets and avoid costs by:

• Simplifying the process of tracking and reusing your company’s assets to avoid unnecessary purchases.
• Analyzing assets so you can eliminate obsolete inventory and reduce storage costs. You can also generate income by selling unnecessary assets.
• Managing the level of assets needed for normal churn, so reconfigurations can be executed more efficiently.
• Reducing cycle time from order to delivery and facilitating complete, on time, and error-free installation.

Relocation and Churn Management

Business is always on the move, from large site-to-site relocations to the everyday internal moves of people and furniture. While things are always changing, the John A. Marshall Company can help you manage churn efficiently no matter where it happens with our in-house crews.

Furniture Maintenance

To help ensure that all furniture stays in good working order, the John A. Marshall Company provides ongoing furniture maintenance services. Scheduled maintenance services include inspection, repair, cleaning, stain-prevention treatment, and lubrication as required.

Should any products have warranty issues, our skilled, certified technicians will promptly inspect and repair your furniture on site or provide a replacement if necessary. We’re available to repair broken or malfunctioning mechanisms, reupholster fabric panels and seating, touch up painted surfaces, repair scratches, or refinish wood furniture. To maintain the long-term value of your investment after the warranty period, we’ll refurbish your products to like-new condition and match them your new furnishings or decor.

Local and National Installations

• American Century Investors
• Black and Veatch
• BlueCross BlueShield of KC
• Burns and McDonnell
• Butler Manufacturing
• Children’s Mercy Hospital
• DST Systems
• ERC
• Hallmark Cards
• Kansas Workplace Partnership
• KCI Airport
• Mid America Regional Council
• Neuterra
• Plygem
• Saint Luke’s Health System
• Sprint
• UMB
• Universal Underwriters
• University of Kansas Medical Center
• Wire Rope Corporation